Returns & Exchanges Policy

At Roohi Handcrafted, we want you to shop with confidence. Every piece is handcrafted with care, and we understand that sometimes you may change your mind after receiving your order.

Please read our policy below before placing your order.

1. 7-Day Returns & Exchanges

We offer returns and exchanges within 7 calendar days from the date of delivery for eligible products.

To be eligible, the product must be:

• Unused and unworn
• Unwashed
• Free from stains, perfume, makeup or any other marks
• In its original condition
• Returned with all original tags and packaging intact

Return or exchange requests made after 7 days from delivery will not be accepted.

2. Exchanges

We offer one exchange per order, subject to product availability.

The replacement product must be of equal or higher value. If the replacement product is of higher value, the price difference will be payable by the customer.

For a change-of-mind exchange, applicable return shipping charges may be borne by the customer.

3. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 7 days of delivery, provided the product meets all our return conditions.

For change-of-mind returns, the applicable reverse shipping charges will be deducted from the refund amount.

Your original shipping charges, if any, are non-refundable.

4. Damaged, Defective or Incorrect Products

We take great care while packing every order.

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery with clear photographs and, wherever possible, an unboxing video.

Once the issue is verified, Roohi Handcrafted will arrange a replacement or refund at no additional cost to you.

Please do not use, wash or alter the product before contacting us.

5. Handcrafted Products & Natural Variations

Roohi products are handcrafted using traditional techniques. Slight variations in colour, print placement, texture, weave and finish are natural characteristics of handcrafted textiles.

Small irregularities are not considered defects and are not eligible for return or refund.

These unique characteristics are part of what makes every handcrafted Roohi piece special.

However, significant issues such as major stains, tears, incorrect products or substantial manufacturing defects will be assessed separately.

6. Non-Returnable Products

The following products cannot be returned or exchanged:

• Customised or personalised products
• Products that have been altered
• Sarees with fall/pico or other alterations, where applicable
• Products that have been washed, worn or damaged after delivery
• Products marked as Final Sale at the time of purchase

7. Refunds

Once we receive your returned product, it will undergo a quality check.

Once the return is approved, the refund will be initiated to the original payment method after deduction of any applicable return shipping charges.

Refunds will generally be initiated within 5–7 business days after the returned product passes our quality check. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

8. Return Process

To initiate a return or exchange, please contact us through:

WhatsApp: [NUMBER]
Email: [EMAIL]

Please mention your Order Number and reason for the return/exchange.

Do not ship the product back to us without receiving confirmation from our team.

9. Important Note

We reserve the right to reject a return or exchange if the product does not meet the conditions mentioned above or shows signs of use, washing, damage or alteration.

Our aim is to make your Roohi experience as smooth as possible while maintaining the quality and hygiene standards of our handcrafted products.

For any questions, we’re always happy to help.

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