Terms & Condition
For Online Orders
Apparel & Accessories
Applicable Condition - Returns are accepted within 15 days from the date of delivery, provided the tags are intact and the product is unused. No returns or exhange for discounted/sale produsts.
In case of exchange customers are required to pay Rs. 250 exchange fee for us to book the reverse pick up and send the exchanged piece.
Shipping and COD are non refundable.
Missing Items
Applicable Condition - Report missing items within 48 hours of delivery. A video of the unboxing and clear images of all received items are required for claim processing.
Action- Contact us within 48 hours with the necessary video and images to process the claim.
Damaged Products
Applicable Condition -Damage excludes issues related to style/design of the item purchased. Since our products are handmade, minor variations in print or colour are a part of the human process and are not considered a defect. Products with major visible areas of faded colour or torn products are deemed defective and are eligible for return. Colour bleeding is normal for hand-block printed products and is NOT considered a defect.
Action - Inform us within 24 hours to initiate a return or exchange for damaged products (excluding style/design issues)
Cancellations
Applicable Condition - Orders can only be cancelled before they are dispatched. After dispatch, the courier will attempt delivery three times before returning the merchandise to us.
Action -Cancellations are allowed before shipment. Post-dispatch, we offer exchanges, store credits, or
refunds (for prepaid orders) within 15 working days, minus INR 150 shipping fee.
Shipping Costs for Size Exchanges
Applicable Condition - We cover shipping costs for the first size exchange. For any subsequent exchanges, the customer will bear the reverse pickup and delivery cost, which is INR 250.
Action -The first size exchange is free; subsequent exchanges incur a fee of INR 250.
For Exhibitions
Refunds
Applicable Condition
No refunds are available for purchases made during exhibitions.
Action - No refunds for exhibition purchases.
Kurtas/ Pants /Tops/Sarees
Applicable Condition
Applicable Condition - Returns and exchanges are only allowed during the exhibition and must be unused with intact tags. Exchanges/returns are not available after the exhibition ends.
Action-Returns and exchanges are allowed only during the exhibition and only for size, style, or damage issues.
Damaged Merchandise
Applicable Condition -Report any damaged merchandise to the Customer Support Team within 24 hours of purchase. Damage does not include style/design issues.
Action- Notify us within 24 hours for damaged items (not related to style/design).
Altered Merchandise
Applicable Condition -No exchanges will be made for merchandise altered by the customer.
Reverse Pickup - Shipping Costs
Applicable Condition -If merchandise needs to be picked up or delivered by Roohi Retail Pvt. Ltd., the shipping cost will be borne by the customer.
Action- Customer is responsible for shipping costs for reverse pickup or delivery (i.e Rs. 250).